Updated: Mar 11
Zegal is a business built by a team of incredible individuals working together and enjoying the process of doing it. A perfect demonstration of the dynamic is with the sister and brother team, Sriyanka and Samyak Nakarmi of the Customer Success team in the Nepal office in Kathmandu . Both are incredible at working to get customers exactly what they need from Zegal’s online legal contracts, and both share a love of using emojis ;). We put both the spirited siblings into the hot seat to get to know them a little bit better, and to see how smoothly it works for Samyak having big sis as his boss: Sriyanka Nakarmi
Head of Customer Success, Nepal
How long have you been with Zegal?
I joined Zegal on 20 Aug 2018. It really is amazing how time flies so quickly, feels like yesterday that I joined Zegal but it’s already been a year and a half. Where did you grow up?
I grew up in Kathmandu, Nepal. I have always lived locally, surrounded by people who help each other out. It’s a friendly neighbourhood.
What’s your job role?
I started as a Customer Success Representative. I was also involved in testing (QA) for a couple of months, which was a plus point for me as I was able to understand our app in detail and eventually answer client questions properly and confidently. Now, the team involves both sales and customer success, which granted is more challenging but at the same time brings out more excitement in us as well. So, my role has evolved as the company has evolved I and am currently the head of the CS team in Nepal. What are some of the usual questions you get asked by customers while creating documents?
That would mostly depend upon the need or the work that the customer has going on. The most common question asked is assigning signer role and downloading DOCx. Has there been a really satisfying moment in your job that brought you happiness?
There are quite a few: I joined August 2018. In November, Daniel [Daniel Walker, Founder] announced me as an Employee of the month – October 2018. That was really encouraging and motivated me to do more. Also, we used to get a lot of feature requests for in-app editor from our clients. The day we finally released this feature, I was really elated. I still remember how happy I was when I found out we were working on this feature. What’s it like working with your brother?
It’s quite different than what I had expected. It’s different at home and in the office.We have our differences but I am glad that we have been able to maintain professionalism in the office. All in all, its nice. Do you two see much of each other outside of the office?
We live together, so we see each other all the time in the office and at home. Before he joined, we didn’t see each other much as I would be in the office the whole day and we would have our weekends planned with our friends or outside home. So, ironically Zegal has helped us to spend more time together! What do you like to do for fun outside of the office?
I would consider myself to be a foodie. I love to eat, love to try out new places and new food. Honestly for me, there’s no fun unless there’s good food. Do you have any fun stories to share about your time at Zegal so far? There’s a lot of fun stories to be honest. But the one implanted in my brain is when I had the opportunity to visit the Hong Kong office. We had loads of fun. It was my first time being in HK and, I must say, it was quite an experience. What’s the best thing about the Zegal office and team?
Everyone respects everyone here. I can easily reach out to anyone for any help despite the geographical and cultural difference. It actually feels like home. A work family, if I may.
Customer Success Representative
How long have you been with Zegal?
I joined Zegal in June of 2019. June 20th to be exact. So, this would mean that I’ve been a ‘dragon’ for almost eight months now.
What’s your role?
I work as a Customer Success Representative. I support customers when they have a query about our product. Recently, I have also been involved in sales. I have never had experience in sales before- this has made my job more challenging, hence making it more interesting! I get to learn new things every single day!
What did you do before you worked for Zegal?
Before Zegal, I used to help people be a better version of themselves and help expand their knowledge. In other words, I used to be a teacher(school and home tutor).
When I was a kid and I thought about what I wanted to do in the future, the same thing always came on my mind: work as a computer programmer during the day and shoot webs and fight crime during the nights. Being a teacher never ever ever struck my mind.
What’s it like where you grew up?
I grew up in Dhalko, Kathmandu and I still live here. My neighbourhood had a lot of kids my age. So I had fun growing up- playing Beyblades, hide and seek, sharing stickers of WWE Superstars, etc.
What do you like to do for fun outside of the office?
I’m really into music. I play the guitar. Besides this, I like to watch movies, cook (sometimes), and play video games.
What has been a really satisfying moment in your job that brought you happiness?
When we were at Adam’s [Adam Tombleson, the greatly missed former Lead Software Engineer] farewell at Vesper. I’ll cherish that moment forever because at that moment I really felt like I was out with my family. I felt like I was a part of something huuuge. And that made me feel so happy to be included in something so magical.
What’s it like working with your sister?
I feel lucky to be working with my sister. It is not exactly how I thought it would be like. We speak Newari at home, in office, we (have to) speak Nepali/English, I find this very weird. Also, it puts my mind at rest knowing that I can ask for her help without any hesitation when I’m in need. I get to learn a lot of new things from her.
Working with my sister has made me realise how talented she really is! (not that I didn’t know that before but, you know what I mean, right?) :D
What’s the best thing about the Zegal office and team?
The people! Everyone in this office is so friendly. I like the fact that I can directly reach out to the CEO without having to book an ‘appointment’.
Do you have any fun stories to share about your time so far at Zegal?
It was the 4th Dec 2019. We did potluck that day and went to archery after that and I actually hit a BULLSEYE!! (no kidding). I had so much fun that day, probably because I got to eat different varieties of food for FREE (especially those sausages that Sonu dai brought!) and I got to bond with my colleagues :D Watch out for more team spotlights to come here on Zegal Times.
Founded in 2013, Zegal is the fastest growing LegalTech company operating across Asia Pacific and Europe. Today, business users and lawyers across the globe trust Zegal’s software to solve legal problems in an affordable and efficient way.
Zegal is led by a talented team of 60 employees and has offices in Hong Kong, Singapore, Nepal, Australia, New Zealand, and the UK.
Zegal has been featured in the New York Times, Forbes, and Huffington Post, and was recently recognised in the South China Morning Post as an emerging LegalTech company in the artificial intelligence space.